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Administrative Enquiries / Feedbacks & Complaints

Administrative Enquiries
If you have a non-clinical query then please call us on 01392 822 345 [normal office hours] or, alternatively, write to us at the following address:
Cornwall Health,10 Manaton Court, Manaton Close, Matford Business Park, Exeter, EX2 8PF.

Feedback & Complaints
Your feedback is vital in helping us to develop and make continuing improvements to our services to ensure that we are providing the best possible care.

All feedback, good and bad, is reviewed and fed back as appropriate to the staff and/or clinicians involved in your care. Cases reviewed may also be shared [anonymously] to further staff training and support improvements to the quality and delivery of services throughout the organisation.

However, please note that access to Cornwall Health is via the NHS 111 service, which is operated in Cornwall by South West Ambulance Service Foundation Trust [SWASfT]. If, therefore, your feedback relates to your initial call then you should direct it to swast.patientexperience@nhs.net  or, alternatively, by emailing kccg.complaints@nhs.net and / or cornwall@seap.org.uk.

If for any reason you wish to make a complaint about Cornwall Health then please email ddocs.patientfeedback@nhs.net, phone 01392 822340,
or write to Head of Governance, Cornwall Health, Unit 8 Manaton Court, Matford Business Park, Exeter, EX2 8PF.

All concerns raised to us are logged and reviewed to improve the quality of the service we provide. Our aim is to resolve the issues you have raised openly and honestly, ensuring that any learning from your experience is acted upon.

  Complaints, concerns and feedback - our process

Parliamentary and Health Service Ombudsman [PHSO]
You can complain to the PHSO if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

They make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations. Their service is free.

Please go to the PHSO website for further information: www.ombudsman.org.uk/

Alternatively, you can call them on 03450 154033 or send a text to their 'call back' service on 07624 813005.